FAQs
- Digitizing
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Q: What kind of software do you use for digitizing?
A: We use Melco Design Shop for digitizing.
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Q: Any other formats do you supply for embroidery except DST?
A: We also can supply most of other formats with NO extra charge such as CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF, and XXX,etc.
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Q: How do I get my logo?
A: We will send back the completed DST file (if you need other format please inform us), as well as the scan of the 3D image, which will be scanned with high dpi and obviously tied into the thread count, final size and color changes. Then you can check the quality.
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Q: Can you do 3D puff / patches/ applique?
A: Yes, we can. All of digitizers here are very experienced in it.
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Q: Why does your sewout look good but ours are in the opposite?
A: Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference: * Fabric material. * Needles . * Thread . * Human skill . * Setting up of an embroidery machine, like speed . * Age of an embroidery machine - very new, or very old. Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference, if scan or digital image of your sewout is provided.
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- Order
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Q: How do I get a quote or place an order?
A: Send us an e-mail or order online with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on. We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If you still don't receive it, please contact us.
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Q: How long does the process take?
A: Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.
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Q: What's the charge for editing?
A: Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.
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Q: What payment methods do you accept?
A: You can pay by credit card via PayPal at no extra cost to you.
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Q: How to pay for it?
A: You will receive a digitized proof along with an email Paypal invoice for payment. After payment is received your completed sew file will be promptly emailed to you. About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company)
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Q: Do you provide free trial order?
A: We don't provide the trial order free of charge since our quality is guaranteed, you can send a logo to us to digitize, and will not pay unless you are satisfied.
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Q: Do you have any minimum order? What's your charge price?
A: Our unit price is US$3.00/1000 stitches, The minimum charge is US$18.00. No maximal charge.
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Q: I'm afraid that you would sell our design.
A: Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it, please feel free to contact us, we'll resend it to you ASAP.
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Q: What about if the design don't meet my satisfaction?
A: We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away.
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Q: If we place orders with you, is it possible to get a term?
A: We do not give terms, and payment is due upon receipt of invoice.
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